Monmouth County Division Workforce & Development: News Release: 7/19/2022

 
How to Reimagine Your Induction and Onboarding Training for the Hybrid Workplace
 
 
 
How to Reimagine Your Induction and Onboarding Training for the Hybrid Workplace
July 13, 2022 Asha Pandey
 
Aside from the screening and selection process, onboarding is the first real taste that new employees get of life within your organization. This is where employers set the stage for what employees can expect. It’s also an opportunity for employees to show their “best self” to their managers, supervisors and teammates.

Given how critical onboarding is to the employer-employee relationship, it’s vital to get it right. But organizations (and new hires) face several challenges:
 
·        Retention: The post-pandemic Great Resignation and the Grand Reshuffle saw 3 million workers quit or change jobs in January 2022. According to Brandon Hall Group, 51% of organizations see new-hire attritions within the first six months of their employment, while the Willis Towers Watson’s 2022 Global Benefits Attitudes survey reveals that 44% of employees are “job seekers” — actively seeking new positions. Employee retention is a key challenge for employers.
 
·        Remote/Hybrid Onboarding: A shift to work from home (WFH) has created a new work paradigm — remote/hybrid working. Without hybrid onboarding, integrating new hires in this new environment is proving to be particularly challenging.
 
·        DEI challenges: Today’s workforce is more diverse than just a few years ago. COVID-induced hybrid working can exacerbate existing workplace inequalities. With certain groups of workers disproportionately impacted by remote work, onboarding in this environment poses additional diversity, equity and inclusion (DEI) challenges.
So, what are the implications of these challenges for the workforce? If employers wish to successfully navigate the challenges like The Great Resignation and Reshuffle, they must focus on the long-term retention of hew hires. These challenges highlight the urgent need to reimagine hybrid induction and onboarding training.
 
How Do You Reimagine Induction and Onboarding Amid Changing Workplace Dynamics?
 
Remote working is here to stay. One in four employees surveyed said they’d quit if remote work is no longer available. Given the scale of a shift toward hybrid work, organizations must reconsider their induction and onboarding strategies. And that means rethinking how induction works.
Organizations can reimagine their induction and onboarding strategies, and pivot to hybrid onboarding, by keeping the following in mind:
 
·        Have a preboarding process and start before the employees’ first day: Onboarding training best practices recommend that learning and development (L&D) initiates the integration process even before employees’ first day at work. This approach, called preboarding, can help save a lot of time and stress on the formal onboarding date.
 
Preboarding ensures hybrid workers review much of the information, complete pre-processes and submit all necessary paperwork before they log in or show up for their initial onboarding session.
 
·        The need to make training purposeful, flexible and agile: Virtual employees define their own learning schedules, and they prefer learning on the go. Knowledge workers also prefer goal-oriented learning that’s purpose-directed — for example, training that enhances performance, helps them do things more effectively or teaches them new skills
 
·        Enhance the onboarding experience for a hybrid workforce by designing journeys: New-hire induction and onboarding are part of the larger journey of assimilating new employees into the organization. The extended onboarding journey typically begins once an employment contract is signed, flows into pre-boarding procedures (day one) and then continues through induction and orientation over the next few weeks or months on the job.
 
Hybrid workplace L&D teams must tailor their hybrid onboarding processes to deliver a seamless onboarding journey, beginning with induction and extending through successful integration into the team.
 
 
Build Comprehensive Roadmaps to Improve New Hire Retention/Integration and Performance.
 
·        30-60-90 plan (first 100 days): Ineffective onboarding can lead to higher turnover: It is important to have short-term planning milestones to monitor performance and ensure a smooth integration result.
 
·        Longer roadmaps that last for 6 to 12 months: Research has linked greater on-the-job learning to higher employee retention rates, better performance, and a more satisfied workforce. It’s important to also, therefore, add comprehensive learning and performance (L&P) milestones beyond the initial six-month period as part of the ongoing onboarding training process.
 
·        When building your roadmap, keep the following objectives in mind:
 
·        Help new hires quickly settle into a new role: Speed is essential. The longer an integration process drags on, the greater the likelihood an employee leaves the company.
 
·        Help them gain an understanding of their responsibilities: Onboarding training must result in a clear understanding of expectations, roles and responsibilities.
 
·        Help them adapt and integrate organizational culture: With virtual workforces more diverse than ever, the hybrid onboarding process needs to focus on effectively integrating and assimilating new hires with diverse backgrounds and skills into the organizational culture.
 
·        Create an environment where they can thrive and become productive quickly, improving the new hire’s Research: With proper training, coaching, mentoring and L&P support systems in place, virtual new hires can integrate faster, become productive members of a team quicker, and have longer careers with the company.
 
·        Create psychological safety: Remote work can be stressful. Your roadmap must allow for appropriate mental, physiological and emotional support to encourage employee retention.
 
·        Elevate your hybrid workforce training programs.
Here are six tactics to help you elevate your hybrid onboarding strategy:
 
1.  Assisting trainers/managers with hybrid induction and onboarding: Because hybrid work may (potentially) require employees to also attend in-person sessions at the office, it’s important to address those aspects during induction and onboarding.
 
2.  Investing in an L&P Ecosystem: Investing in L&P ecosystems ensures that, once onboarding is complete, there’s a framework in place for your hybrid workforce to pursue a journey of continuous learning and development. L&P ecosystems act as a guidepost to fuel ongoing organizational growth.
 
3.  Leveraging social learning: Because hybrid employees are dispersed (geographically, as well as by time), L&D leaders can leverage social learning to provide Enabling mobile onboarding processes supported by learning apps also helps with group-based learning. Social learning provides hybrid employees access to learning communities and social learning portals that they can tap into for specific learning topics, during (and beyond) their onboarding journey.
 
4.  Immersive learning: Because onboarding sets the tone for what employees may expect during their time with the organization, it’s important to spice up that experience for new hires. Unfortunately, it’s challenging to keep hybrid learners engaged. Immersive learning as part of hybrid onboarding strategies, such as gamification, scenario-based learning, story-based learning, and virtual and augmented reality (VR and AR) and 3D simulations, helps bridge that gap.
 
5.  Blended learning for coaching/mentoring/feedback: Onboarding is a critical stage in the new hire’s time with the organization. At times, hybrid employees may desire more mentoring, coaching and feedback than had they been at the office. A blended learning approach to onboarding, using a mix of instructor-led and virtual instructor-led training (ILT/VILT), may prove more effective in such cases than fully self-regulated learning.
 
6.  DEI training: Ensure that your hybrid onboarding program also includes aspects of DEI training. DEI challenges may manifest themselves more so in a hybrid environment. In such an environment, it’s easy for preconceived biases to creep into the workplace. A well-designed DEI program drives positive behavioral change and ensures employees feel appreciated and included as part of the workplace.
 
Parting Thoughts
By all accounts, the new hybrid work model is here to stay. As such, it behooves L&D leaders to reimagine their induction and onboarding training programs to reflect this new reality. The time and distance paradigm, created in hybrid workplaces, makes it more challenging to engage new hires. The result — a greater percentage of new hires quit.
 
 
Asha Pandey
Asha Pandey is the founder and chief learning strategist at EI Design, where she heads the organization’s solution architecting and innovation mandates. Asha also heads EI Design’s learning and performance consulting practice. She brings in her experience of over 19 years to help EI Design customers in their digital transformation of learning, training impact measurement, and learning culture transformation. A regular writer for various global learning forums, Asha is one of the most recognized thought leaders in the industry. She also shares her insights regularly on a range of topics on her blog at https://www.eidesign.net/insights/.
 
 
 
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